Privacy Policy

The short version

Welcome to Anna is a hyper-local community platform for Anna, Texas. We collect only what we need to run the community, we do not run third-party ad tracking, and we do not sell your personal information. Ever.

What we collect

• Your account details — such as the email address you sign up with, and any name or profile information you choose to add.
• Content you submit — stories, billboard posts, nominations, survey answers, business listings, offers, and messages you send through the platform.
• Basic usage information — the kind of activity needed to keep the community working, such as which listings receive interest, so local businesses can see how their profile is performing.

How we use it

We use your information to operate the community: to match new residents with the right local businesses, to show the content you and your neighbors post, to run community features like Survey Says and the Kindness Wall, and to communicate with you about your account.

What we do NOT do

• We do not sell or rent your personal information.
• We do not run third-party advertising trackers on the platform.
• We do not share your details with out-of-town data brokers.

Service providers we rely on

Running the platform means trusting a small number of reputable companies to process data on our behalf. Each is bound to use it only to provide their service to us — never for their own marketing:

• Hosting & database — our platform, servers, and community database are hosted on a secure cloud infrastructure provider that stores your account and content data.
• File & image storage — photos and files you upload (such as business logos or story images) are stored on a secure cloud object-storage service.
• Payments (businesses only) — when a business pays a setup fee or buys tokens, the card payment is handled by Stripe. We never see or store your full card number; Stripe processes it under its own privacy policy.
• Analytics — we use privacy-conscious, aggregate analytics (Google Analytics 4) to understand how many people use features so we can improve them. We do not use it to build advertising profiles or track you across other sites.
• AI concierge (Sierra) — when you chat with Sierra, your message is sent to a trusted AI processing provider to generate a helpful reply, grounded in our local knowledge base. We do not use these chats to identify you to advertisers.

How business matching & leads work

When you complete a questionnaire or contact a business, we share the details you chose to provide (such as your name, your message, and what you're looking for) with that specific local business so they can respond to you. We only share what's needed to make the connection you asked for — and only with Anna-based businesses on the platform, never with out-of-town data brokers.

How long we keep your data

We keep your account and content for as long as your account is active, so the community stays intact. If you close your account or ask us to delete it, we remove your personal information and content within a reasonable period, except where we're required to keep certain records (for example, payment records businesses may need for tax or accounting).

Your choices & rights

You can update your profile at any time from your account settings. You can also ask us to (1) show you a copy of the personal data we hold about you, (2) correct anything that's wrong, or (3) delete your account and associated content. Just email us and a real person will take care of it — usually within a few days.

Contact

Questions, corrections, or deletion requests? Email [email protected].